Returns & Exchanges

At Twentyseven Hair, we want you to be completely satisfied with your purchase. If you are not happy with your professional hair care products, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all safety seals remain intact to qualify for a full refund.

3

Ship to Salon

Affix the provided shipping label and drop your package off at any authorized carrier location; please retain your tracking receipt for your records.

4

Quality Inspection & Refund

Once our specialists verify the product condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing