Frequently Asked Questions

Everything you need to know about your Twentyseven Hair experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy on hair extensions?

For hygiene reasons, we only accept returns on hair extensions that are unopened, unworn, and still in their original security seal packaging within 30 days of purchase.

Can I use heat styling tools on Twentyseven Hair products?

Yes, our extensions are made from 100% Remy human hair and can be styled with heat. We recommend using a heat protectant spray and keeping tools below 350°F to maintain longevity.

How do I choose the right color match?

We offer a free color matching service! Simply email a photo of your hair in natural lighting to our stylists, or purchase a sample swatch to compare at home.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible buy-now-pay-later options including Klarna and Afterpay.

How long do the extensions typically last?

With proper care and maintenance, Twentyseven Hair extensions generally last between 6 to 12 months depending on how frequently they are worn and washed.